2-1-1 is the abbreviated dialing code for free information and referrals about local community organizations and resources. It serves as the first number to call to link individuals and families to appropriate resources and information. 2-1-1 is available 24 hours a day, 7 days a week in multiple languages. If you experience problems dialing 2-1-1, please call 806-762-5043.  Click here to learn when and when not to call 2-1-1.

People calling 2-1-1 in Texas are connected directly to their local Area Information Center (AIC). The AIC maintains a comprehensive regional database of resources including federal, state, and local government agencies, community based organizations, and qualified private businesses.  The South Plains region has an AIC which is located in Lubbock and serves the fifteen surrounding counties. The resources available for the South Plains region can also be found at www.211texas.org, under “Search for Services”.

2-1-1 Texas is a program of the Health and Human Services Commission and the City of Lubbock Community Services Block Grant Program, in collaboration with South Plains Association of Governments.  In addition to the help line and website, 2-1-1 Texas South Plains provides a printed resource directory known as the Health & Human Services Information & Referral Directory or “Red Book,” which is available for sale.

Please feel free to contact Aida Martinez, South Plains Area Information Center Manager at amartinez@spag.org for questions about 2-1-1. The Community Resource Specialist, Andrea Cruce (acruce@spag.org), is also available for community outreach opportunities and agency updates.  Please use one of the following forms to add or update your agency with 2-1-1 Texas: New Agency Profile forms or an Agency Profile Update form.