What is physical address assignment?
SPAG 9-1-1 staff provide physical addressing for the rural areas of the
14 counties surrounding Lubbock. Contact
jbrosch@spag.org if you need to request an address for a new
structure or update any information such as name, phone, or address.
How does it work?
9-1-1 addresses are attached to telephone records so that when 9-1-1 is
dialed, a location will be displayed for emergency services. Therefore,
if the caller is unable to speak or give the call-taker driving
instructions, they can still be located with a map. Also, the location
of the telephone determines how the call is routed. If someone in a
rural home calls 9-1-1 and the telephone company does not have their
physical address (i.e., only a P.O. Box), emergency crews may not be
able to find the home of the caller, especially in a situation where the
caller cannot speak or is incoherent.
SPAG 9-1-1 staff assign
physical addresses to rural homes. You can now receive your rural
9-1-1 address via email if you live within the SPAG region.
* Note: For all Lubbock County addressing requests (including the cities
of Plainview and Abernathy), please contact Lisa Perry with Lubbock
Emergency Communications District at (806)
747-0911 or email her at
nathan.kizer@lubbock911.org
How will emergency
crews know which house matches my address?
We recommend that
you display your address on or near your house or structure so that it
may be identified from the street by 9-1-1 emergency vehicles.
Is my physical address
kept confidential?
SPAG will only release 9-1-1 addresses to the actual owners or
occupants of structures or to governmental entities under certain
conditions.
We know that many businesses such as lending institutions, utility companies, insurance companies, and real estate agencies are now required to obtain physical addresses for their customers in order to process new applications or service orders.
SPAG Regional 9-1-1 houses the official database of 9-1-1 addresses for 14 counties in the South Plains. However, please be aware that certain 9-1-1 information is considered confidential and may not be released to the general public.
Requests from non-governmental entities for information that a telecommunications service is required to furnish to a governmental entity is confidential under Chapter 771.061 of the Health and Safety Code and a mandatory exception to the Public Information Act.
Further, the 9-1-1 addresses released to governmental entities remain confidential – they are not mailing addresses and should not be used for that purpose until the postal notification process has been completed and the U.S. Postal Service is prepared to begin mail delivery to physical 9-1-1 addresses rather than to rural routes.
Can people living in
cities obtain physical addresses from SPAG?
No. We only have addresses for structures in areas outside of municipal
boundaries; your customers will need to contact their City Hall for any
addresses within the city limits. We will happily work with your
customers to give them the addresses of the buildings they own or
occupy, and they in turn can pass that information on to you. Please
understand that these are our guidelines in order to comply with state
law, and we must abide by them with no exceptions.
Can I get a map with
my new physical address on it?
Yes. Maps are updated on a regular basis by our program specialists and
are available for purchase at any time. Email
jbrosch@spag.org for pricing information or to place a map order.
Please allow at least 6 weeks for delivery after payment has been
received.