When are training classes offered?
Click to view the current training
calendar. Contact the Training Coordinator at
kbailey@spag.org with any questions.
What types of training does SPAG's 9-1-1
offer?
The SPAG call taker training program attempts to diversify training by
offering classes on such topics as suicide intervention, stress
management, customer service for call takers, homeland security, drug
and alcohol awareness, etc.
Who teaches the classes?
We utilize SPAG staff, outside vendors (such
as Public Safety Training Consultants), and regional instructors. SPAG
works collaboratively on creating a well-rounded 9-1-1 Call Taker
training calendar each quarter by pooling the resources of other
regional planning commissions, as well as the Lubbock Emergency
Communications District, the SPAG Law Enforcement Academy, the Lubbock
Sheriff’s Academy, the Lubbock Police Department, and other police
departments and sheriff’s offices in the region.
What are the different Call Taker
Levels?
The following levels are described by the TCLEOSE Requirements for
Telecommunicator Certification, §221.13. Emergency Telecommunications
Proficiency.
Basic Telecommunicator
To qualify for a basic
telecommunications proficiency certificate, an applicant must meet all
proficiency requirements including:
- Basic Telecommunicator Certification (40-hour); and
- One year of experience in public safety telecommunications.
Intermediate
Telecommunicator
To qualify for an intermediate telecommunications proficiency
certificate, an applicant must meet all proficiency requirements
including:
-
40-hour Basic Telecommunicator Certification;
-
at least two years experience in public safety telecommunications;
-
120 hours of training; and
-
if the basic telecommunications certificate was issued or qualified for on or after January 1, 2000, successful completion of required courses as specified by the commission, which include the following: Cultural Diversity; Ethics for Law Enforcement; Crisis Communication; TCIC/NCIC for Full Access Operators, NLETS/TLETS, or Criminal Law; and Spanish for Law Enforcement.
Advanced
Telecommunicator
To qualify for an advanced telecommunications proficiency
certificate, an applicant must meet all proficiency requirements
including:
-
40-hour Basic Telecommunicator Certification;
-
at least four years experience in public safety telecommunications;
-
240 hours of training; and
-
if the basic telecommunications certificate was issued or qualified for on or after January 1, 2000, successful completion of required courses as specified by the commission, which include the following: Cultural Diversity; Ethics for Law Enforcement; Crisis Communication; TCIC/NCIC for Full Access Operators, NLETS/TLETS, or Criminal Law; and Spanish for Law Enforcement.
Who should I contact
with questions?
If you have any suggestions or would like to register for an offered
training course please email the SPAG 9-1-1 Training Coordinator at
kbailey@spag.org.