The Ombudsman program serves as an advocate for seniors’ resident rights in long-term care facilities such as assisted living and nursing homes. Ombudsmen work in partnership with nursing home residents, staff, and families to ensure quality of care and quality of life for long-term care residents. Ombudsmen work in partnership with the Texas Department of Aging and Disability Services Long-Term Care Regulatory Division.
A certified ombudsman visits nursing facilities and assisted living facilities on a regular basis as well as participates in open hearings, family and resident council meetings, unannounced inspections, complaint investigations, and annual surveys. The program also assists residents and families with nursing home placements, questions regarding nursing home life, finances, spousal impoverishment, and Medicare/Medicaid eligibility.
Contact: Connie Hernandez
8240 Boston Avenue
Lubbock, Texas 79423
Fax (806) 765-9544