9-1-1 Training

Regional 9-1-1

When are training classes offered?

We are currently working on the 2011 calendar.  It will be posted quarterly. Contact the Training Coordinator at gstone@spag.org with any questions.

What types of training does SPAG’s 9-1-1 offer?

Basic Telecommunicators classes, TDD/TTY course and Cultural Diversity for Dispatchers.

Basic Telecommunicator Proficiency Certification

To qualify for a basic telecommunicator proficiency certificate, an applicant must meet all proficiency requirements including:

  • an active license or appointment
  • 1 year of service
  • 3812 TDD/TTY within the last six (6) months

Courses:

  • (1013) Successful completion of Basic Telecommunicator Certification Course (3720)
  • Successful completion of Telecommunications Operator Field Training (if reported after  6/1/2004) One year of experience in public safety telecommunications

Intermediate Telecommunicator Proficiency Certification

To qualify for an intermediate telecommunicator proficiency certificate, an applicant must meet all proficiency requirements including:

  • an active license or appointment
  • Basic Telecommunicator Certification
  • 2 years of service
  • 120 hours of training
  • 3812 TDD/TTY within the last six (6) months

Courses: (once during career)

Must complete all courses or equivalents (if Telecommunicator certificate was issued or qualified on or after 1/1/2000)

  • (3939) Cultural Diversity OR (394) Cultural Diversity Web with Exercises
  • (3920) or (3925) Law Enforcement Ethics
  • (2120) Crisis Communications
  • (2109) Spanish for Law Enforcement

OR

  • (2110) Spanish for Law Enforcement Distance
  • (2111) Spanish for Law Enforcement Test-out
  • (22109) Spanish for Telecommunicators
  • (34003) Spanish for 911/Dispatch-On Patrol

1 of these 3:

  • (3802) TCIC/NCIC for Full Access Operators
  • (3809) NLETS/TLETS
  • (3811) TLETS/NLETS and TCIC/NCIC Basic Procedures

Advanced Telecommunicator Proficiency Certification

To qualify for an advanced telecommunicator proficiency certificate, an applicant must meet all proficiency requirements including:

  • an active license or
  • appointment
  • Basic Telecommunicator Certificate
  • Intermediate Telecommunicator Certificate
  • Four years experience in public safety telecommunications;
  • 240 training hours
  • 3812 TDD/TTY within the last six (6) months

Who should I contact with questions?

If you have any suggestions or would like to register for an offered training course please email the SPAG 9-1-1 Training Coordinator at gmosher@spag.org