Texas Commission on State Emergency Communications
National Emergency Number Association
Texas Chapter of National Emergency Number Association
9-1-1 Public Educators of Texas
Lubbock Emergency Communications District
Department of Homeland Security
9-1-1 for Kids
Association of Public-Safety Communications Officials
Who is eligible to use 9-1-1 public education services?
Programs are provided to school districts, civic groups, churches, day care facilities, senior citizens groups, speech and hearing impaired citizens, and others interested in learning more about 9-1-1. The services are specified for the fourteen county South Plains Region.
What services can I use?
Red E. Fox – 9-1-1 mascot and costume
What is new in 9-1-1 Public Education?
Cell Phone Sally – communicates wireless phone and 9-1-1 issues to kids ages 4 to 7.
South Plains Association of Governments has now implemented text to 911 in all of the SPAG region. This gives an individual the capability of texting a 911 communicator and engaging in a conversation when the caller is unable to speak. The idea of texting is to “Call when you can, Text when you can’t”.
What does 9-1-1 Public Education Emphasize?
In a statewide campaign entitled “Help Us Help You”, Public Educators use radio, television and resource materials to reach out to Texas Communities. The goal of the campaign is to educate Texans for emergency preparedness focusing on four basic messages:
- 9-1-1 Speaks all languages
- 9-1-1 Addressing
- 9-1-1 Basic Information
- Know your Location
Public Education resource materials are printed in English and Spanish and are available upon request along with a variety of items such as pens, pencils, key chains, etc.
For resource materials, please contact:
Phone: 806-762-8721 x 130 Fax: 806-765-9544
or email: firstname.lastname@example.org
Training calendar and descriptions of each of the 9-1-1 dispatcher levels.
Information Coming Soon
Physical addressing process for rural citizens
What is physical address assignment?
SPAG 9-1-1 staff provide physical addressing for the rural areas of the 14 counties surrounding Lubbock. Contact the Regional 9-1-1 Department at 806-762-8721 if you need to request an address for a new structure or update any information such as name, phone, or address.
How does it work?
9-1-1 addresses are attached to telephone records so that when 9-1-1 is dialed, a location will be displayed for emergency services. Therefore, if the caller is unable to speak or give the call-taker driving instructions, they can still be located with a map. Also, the location of the telephone determines how the call is routed. If someone in a rural home calls 9-1-1 and the telephone company does not have their physical address (i.e., only a P.O. Box), emergency crews may not be able to find the home of the caller, especially in a situation where the caller cannot speak or is incoherent. SPAG 9-1-1 staff assign physical addresses to rural homes. You can now receive your rural 9-1-1 address via email if you live within the SPAG region.
How will emergency crews know which house matches my address?
We recommend that you display your address on or near your house or structure so that it may be identified from the street by 9-1-1 emergency vehicles.
Is my physical address kept confidential?
SPAG will only release 9-1-1 addresses to the actual owners or occupants of structures or to governmental entities under certain conditions. We know that many businesses such as lending institutions, utility companies, insurance companies, and real estate agencies are now required to obtain physical addresses for their customers in order to process new applications or service orders. SPAG Regional 9-1-1 houses the official database of 9-1-1 addresses for 14 counties in the South Plains. However, please be aware that certain 9-1-1 information is considered confidential and may not be released to the general public. Requests from non-governmental entities for information that a telecommunications service is required to furnish to a governmental entity is confidential under Chapter 771.061 of the Health and Safety Code and a mandatory exception to the Public Information Act. Further, the 9-1-1 addresses released to governmental entities remain confidential – they are not mailing addresses and should not be used for that purpose until the postal notification process has been completed and the U.S. Postal Service is prepared to begin mail delivery to physical 9-1-1 addresses rather than to rural routes.
Can people living in cities obtain physical addresses from SPAG?
No. We only have addresses for structures in areas outside of municipal boundaries; your customers will need to contact their City Hall for any addresses within the city limits. We will happily work with your customers to give them the addresses of the buildings they own or occupy, and they in turn can pass that information on to you. Please understand that these are our guidelines in order to comply with state law, and we must abide by them with no exceptions.
Can I get a map with my new physical address on it?
Yes. Maps are updated on a regular basis by our program specialists and are available for purchase at any time. Contact the Regional 9-1-1 Department at 806-762-8721 for pricing information or to place a map order. Please allow at least 6 weeks for delivery after payment has been received.
* Note: For all Lubbock County addressing requests (including the cities of Plainview and Abernathy), please contact Lubbock Emergency Communications District at (806) 747-0911 or http://www.lubbock911.org/.